Petco-Return-PolicyPetco Return Policy

Your complete satisfaction is important to us! Our return policy is simple. For your convenience, you can return merchandise to a Petco store or to

Returns or refunds cannot be offered on Live Fish & Rock that you decide you do not want. Please ensure the Live Fish & Rock items you order are what you want before finalizing the order.

Returns to Petco Stores

Your local Petco store will gladly accept returns of merchandise purchased through petco .com within 45 days of the initial shipment date.

Before returning merchandise to a Petco store, print a “Returns to Store Receipt.” (Please note that the packing slip that came with your shipment(s) cannot be used for a return to a Petco store, as it does not contain pricing information.)

  1. Sign in to your account.
  2. Under “Order History,” select the specific order you wish to return.
  3. Click on “Return this order to your nearest Petco store.”
  4. Print the “Returns to Store Receipt” page.

The “Returns to Store Receipt” may also be accessed by visiting Please have your order information available as you will be prompted to enter your order number, the Billing Address last name, and the Shipping Address ZIP Code.

No shipping charges will be refunded at the store. Please email us or call toll-free 877-738-6742 to obtain applicable shipping credit. Have the credit receipt handy.

Exchanges can be made at any store. If exchanging for a different item, you will receive credit for the amount paid as listed on your “Returns to Store Receipt.” If you received an incorrect item from, you must return the item to for proper credit. Personalized products cannot be returned to a Petco store. Returns made after 45 days will be issued as store credit.

Locate a Petco store near you.

Bill Me Later:

  • Purchases made by the Bill Me Later Service may be returned to a Petco store for store credit.
  • When returning an order purchased by Bill Me Later to, the applicable credit will be applied to your online Bill Me Later account.


  • Purchases made through PayPal may be returned to a Petco store for store credit.
  • When returning an order purchased through PayPal to, the applicable credit will be applied to your PayPal account.

Orders Placed Through a 3rd Party:

  • Purchases may be returned to a Petco store for store credit only.
  • When returning an order purchased through, SHOP.COM or to, the applicable credit will be applied to your original form of payment.

Returns to

For returns made within 45 days of the initial shipment date, we will issue you a refund in the form of your original payment method. For all returns made after 45 days of the initial shipment date, we will issue your refund in the form of a eGift Card. Exceptions: Return of merchandise paid by Petco Gift Card or Petco eGift Card will be credited via an eGift Card only. Purchases of Gift Cards and eGift Cards are non-refundable.

To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to the following Petco warehouses: Returns
4345 Parkhurst Street
Mira Loma, CA 91752 Returns
930 Highway 124
Braselton, GA 30517 Returns
3801 Rock Creek Blvd
Joliet, IL 60431


Please allow 3-5 business days from merchandise receipt for your return to be processed. You will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank. Personalized products cannot be returned, unless the result of a error.

If your return is the result of an incorrect shipment by, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to, not to exceed the published UPS Ground rate for the weight of the package.

If returning merchandise for any other reason, you are required to pay all shipping charges to and from

For your protection, please send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). Petco is not responsible for lost shipments. Shipping charges are non-refundable.

The information above does not apply to Live Fish & Rock orders.

For more information visit Petco

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