Petcube Return PolicyPetcube Return Policy

30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from for any reason, you have 30 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all the following conditions must be met:

  • • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of your purchase date. The RMA may be obtained by contacting (Support).
  • • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • • All accessories originally included with your purchase must be included with your return.
  • • The RMA number must be included along with your returned product.

Additional terms and conditions:

  • • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • • You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Petcube.
  • • If you return Product to Petcube (a) without an RMA from Petcube or (b) without all parts included in the original package, Petcube retains the right to either refuse delivery of such return or charge you a restocking fee of 10% of the original price of the product or the retail value of the missing accessories, whichever is higher.
  • • The time to credit your account may vary, depending on processing time. Please allow a minimum of 2 weeks for Petcube to credit your account.

If you shipped your return to Petcube, please contact Support to view your up-to-date return and refund information.

For more information visit Petcube

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