Radley UK Return Policy
UK Delivery
Free UK delivery on orders over £50 for a limited time.
| Delivery Options | Price | Timing |
| Standard Delivery | £4.99 | Within 3 – 5 working days |
| Next Working Day | £6.99 | Monday – Friday, excluding public holidays. Order by 12pm previous working day. Not available on personalised items. |
| Named day Delivery | £8.99 | Monday to Saturday, excluding public holidays. Order by 12pm the previous working day. |
| Click & collect | FREE | Available for collection at your chosen shop after 5 working days. |
Please note that orders placed for next working day delivery after 12pm Friday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.
*Orders must be received and payment cleared by 1pm.
We deliver to all addresses in the UK. We regret we are unable to deliver to BFPO or PO boxes at this time.
More information on availability and restricted postcodes. We’re sorry that geographical location and carrier availability can restrict our Next Day and Named Day service. The following areas are not available for next day delivery Aberdeen, Northern Highlands, Antrim, North Antrim, Down, South Down, Armagh, West N. Ireland, Tyrone, Dublin, Eire, Glasgow, Oban, Isle of Man, Orkney and the Channel Islands.
Standard Delivery
- Standard delivery within the UK is £4.99.
- We aim to despatch your order within 2 working days of placing your order, payment verification and stock permitting. We anticipate it will take 1 to 3* working days from the date of despatch for your order to reach you via DPD.
Next Working Day Delivery
- Next working day delivery within the UK is £6.99.
- Orders must be placed by 12pm on the previous working day.
Named Day Delivery
- Named delivery within the UK is £8.99.
- Orders must be placed by 12pm on the previous working day.
SMS Text Updates
You will receive a text from our delivery partner with the intended delivery date and an estimated delivery window for our delivery service. A valid mobile number will be required for this service, so please ensure your account details are up to date.
Unfortunately this service is not available for Click & Collect orders.
Track Your Order
When your order has been despatched, you will receive an email containing your tracking number, you can use this to view the status of your order within the My Account section of the site. If you have not registered an account you can save your details to make shopping at Radley.co.uk easier in future by registering here.
How will I know when my order is complete?
Once your order has been confirmed you will receive an email from Radley and your order goes into a queue to be processed for picking and packing. If you have an account, you will be able to view the status of your order at each stage of the process. Your order will go through three statuses before it arrives, these are:
Pending the order has been confirmed and it is waiting in a queue for your items to be picked.
Processing your goods are being picked and packed for dispatch.
Complete your goods are packed and on their way.
For more information visit Radley UK
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