Reef

Reef Return PolicyReef Return Policy

WHAT IS YOUR RETURN/EXCHANGE POLICY?

WE GUARANTEE OUR MERCHANDISE TO BE FREE OF MANUFACTURING DEFECTS AND WILL ACCEPT ANY DEFECTIVE ITEM FOR REFUND OR EXCHANGE. UNWASHED, UNWORN, UNUSED OR DEFECTIVE MERCHANDISE MAY BE RETURNED WITHIN 30 DAYS AFTER PURCHASE FOR AN EXCHANGE OR REFUND. MERCHANDISE RECEIVED AFTER 30 DAYS WILL ONLY BE ACCEPTED AT OUR DISCRETION FOR AN ONLINE STORE CREDIT. THE RETURN/EXCHANGE VALUE IS DETERMINED BY THE LAST RETAIL PRICE OF THE ITEM.

RETURNS & EXCHANGES WILL ONLY BE ACCEPTED WITH A COMPLETED RETURN FORM. LOG INTO YOUR ACCOUNT, CLICK ON “VIEW ORDER” AND ON THE FOLLOWING PAGE CLICK ON THE “RETURN OR EXCHANGE ITEMS” LINK. FOLLOW THE EASY STEPS, PRINT THE FINAL PAGE AND INCLUDE IT IN YOUR RETURN BOX.

WHERE DO I SHIP MY RETURN/EXCHANGE?
RETURNS AND EXCHANGES MUST BE MAILED TO THE ADDRESS ON OUR RETURN FORM. YOU MUST USE OUR RETURN FORM TO PROPERLY PROCESS YOUR RETURN/EXCHANGE. GO HERE, LOG IN, CLICK ON “VIEW ORDER” AND ON THE FOLLOWING PAGE CLICK ON THE “RETURN OR EXCHANGE ITEMS” LINK. FOLLOW THE EASY STEPS, PRINT THE FINAL PAGE AND INCLUDE IT IN YOUR RETURN BOX.

HOW SHOULD I SHIP MY RETURN/EXCHANGE?
AFTER YOU HAVE COMPLETED YOUR ONLINE RETURN YOU WILL BE PROMPTED TO PRINT YOUR RETURN FORM. THIS FORM HAS A BARCODE THAT WILL PROVIDE US WITH ALL THE DETAILS WE NEED TO EXPEDITE YOUR RETURN. JUST PLACE THIS PIECE OF PAPER IN THE BOX WITH THE ITEM(S) YOU ARE RETURNING AND SEND BACK TO THE RETURN ADDRESS LISTED BELOW. WE RECOMMEND USING UPS TO SHIP YOUR PACKAGE BACK TO US. PLEASE DO NOT USE THE US POSTAL SERVICE. IF YOU CHOOSE TO USE THE US POSTAL SERVICE, REEF CANNOT GUARANTEE DELIVERY OF YOUR PACKAGE. PACKAGES MUST BE RETURNED PREPAID. WE DO NOT ACCEPT COD. PLEASE SEND RETURNS AND EXCHANGES TO:

REEF RETURNS
2525 NORTH PLAZA DR.
VISALIA CA, 93291
DOCK DOOR # 31

WHEN WILL MY CREDIT CARD BE REFUNDED?
ONCE YOUR PACKAGE HAS BEEN RECEIVED, YOUR REFUND OR EXCHANGE WILL BE PROCESSED WITHIN 7 BUSINESS DAYS. IF THERE IS A REFUND DUE, A CREDIT WILL BE ISSUED IN THE ORIGINAL FORM OF PAYMENT.

THE CREDIT MAY NOT SHOW UP UNTIL YOUR CREDIT CARD’S NEXT MONTHLY BILLING CYCLE. YOU WILL BE NOTIFIED VIA EMAIL TO THE ADDRESS LISTED ON YOUR ORDER WHEN THIS TRANSACTION HAS TAKEN PLACE. PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US. WHEN PROCESSING YOUR EXCHANGE WE AUTOMATICALLY CREDIT YOU IN THE ORIGINAL FORM OF PAYMENT AND REAUTHORIZE A NEW PAYMENT FOR YOUR EXCHANGE. IF YOU HAVE USED A BANKING OR DEBIT CARD YOUR FINANCIAL INSTITUTIONS POLICIES MAY RESULT IN A NON-SUFFICIENT FUNDS CHARGE IF YOU ARE EXECUTING A RETURN/EXCHANGE.

For more information visit Reef

Review This Company


Submit your review
* Required Field