REISS Return Policy
We offer free returns on all online orders.
If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 14 days of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below.
The parcel can take up to 7 working days to reach us therefore we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your refund.
Swimwear – Please note, in the interest of hygiene we do not offer refunds on swimwear if the hygiene seal has been removed or any tickets have been broken.
Fragrance – Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the fragrance packaging has been opened or damaged.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on item(s) of clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.
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