Up & Riding Return Policy
We want to make sure that you are happy with everything you purchase from Up & Riding. If you are unsatisfied for any reason you may return the items for a full refund or exchange within 30 days of the purchase date (post dated). Items must not be worn or washed and still have the tags attached to be eligible. All girls swimwear must have the hygienic liners still attached along with the tags.
Returns for damaged or wrong merchandise shipped
We apologize for any items you received that are either defective or received incorrectly. Occasionally a vendor will miss a defect on an item. If this is the case we will replace the item and if the item is sold out we will give you a refund. If we have shipped you an item incorrectly, please call customer service and you will receive a Return Authorization (RA) number. Please note this in the “comments” section of the return form and send it to our warehouse. If it is determined that we made a mistake, we will credit your account for the return postage.
Return merchandise at nearest store location
We apologize for any items you received that are either defective or received incorrectly. Occasionally a vendor will miss a defect on an item. If this is the case we will replace the item and if the item is sold out we will give you a refund. If we have shipped you an item incorrectly, please call customer service and you will receive a Return Authorization (RA) number. Please note this in the “comments” section of the return form and send it to our warehouse. If it is determined that we made a mistake, we will credit your account for the return postage.
For more information visit Up & Riding
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