Robinsons UK

Robinsons UK Return Policy

The policy set out below relates specifically to the return of goods purchased through our webstore or via our mail order contact centre. All items can be returned to any of our retail stores as long at the delivery note is provided by the customer as proof of original purchase.

Our Returns Policy

EXTENDED CHRISTMAS RETURNS 

We’re making Christmas shopping even easier…anything purchased either online, via our mail order service, or from one of our stores, between 1st Nov & 31st Dec can be returned up until 31st January.

So you can shop now and return any unwanted/duplicate items fuss-free throughout January.

We want you to be happy every time you shop with us, but if you ever need to return items then we’re here to make things as simple and straightforward as possible.

Damaged during delivery, defective, incorrectly advertised or not what I ordered.

You can return your purchase to us within 28 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn’t what you ordered. We will issue a full refund (including postage costs) or a replacement at no additional cost.

I want to return an unwanted item.

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we may not refund your postage costs, as there is no error on our part.

I want to return an unwanted large and/or expensive item.

For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part and you require this service, we will quote the cost for this service at the time of your call.

Distance Selling Regulations

If your order has been placed via the telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not include CDs, DVDs or software that have been opened/unsealed.

To ensure you are refunded the total cost for the products including the original postage you must contact us at customer.service@robinsonsequestrian.com or write to, Robinsons, PO Box 511, Wigan, WN1 9AE within 7 working days (not including weekends or public holidays) after the day your order was received. Any additional postage costs from the standard service, such as our premium delivery ‘express’ will not be refunded. Only the cost for the standard service. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.
*This does not apply to part order cancellations.

Please be aware that the following goods are excluded from the right to cancel:

• Goods made to specification or otherwise personilised
• Unsealed optical media, such as DVD’s, CD’s, Video Games and Computer Software
• Swimwear
• Pierced Jewellery
• Gift Vouchers

Our Refunds Policy

When will I get my refund?

When you send your item back to us, within 3-5 days of receipt we will process the returned item and make a payment back to the credit card or debit card you originally paid with. Rider Rewards points may be redeemed against the cost of products in an order and also against any postage and delivery costs, at the same rate of 1 point = 1p. Where refunds occur on orders where payment has been split between redeemed points and conventional payment, spent points will be refunded first, then pounds spent until the value of the refund has been reached.

Our Exchanges Policy

Can I exchange my returned item for something else?

We are unable to exchange goods from one order to another. In all cases we would handle your returned item as a straight froward return and refund the payment back on the credit card or debit card you originally paid with as per the refunds policy (above).
If you do require another item a new order would need to be raised and charged for separately and the funds will be taken for the new order before you will have received a refund for the returned item(s)

Will I be charged again for postage?

If you raise another order at the time when you are making arrangements to return your other items the new order will be sent with free postage (UK Mainland Only)

What is your returns address?

Robinsons Country Leisure
P.O Box 511
Wigan
WN1 9AE

For more information visit Robinsons UK