Rodale’s Return Policy
Rodale’s® is dedicated to helping you discover beautiful, well-crafted products, and we want you to love your items as much as we do.
If you are not completely satisfied with your purchase or gift, we gladly accept returns and exchanges of unworn and unused items within 30 days of original purchase. (Please note: Unfortunately food items, beauty products, intimates, supplements, cleaning items, and final sale items are not covered by our return policy.) Returns will be credited to the original form of payment. Oversized items cannot be returned using the postage-paid SmartPost® label.
If you’d like to exchange an item, please call us toll-free at 888-891-8900, 8AM to midnight EST, 7 days a week, or send us an email so we can help you get your replacement item as soon as possible. For even exchanges, shipping of the new item is on us!
Return an Item by Mail
- Mark the packing slip to indicate your return(s):
On the packing slip that came with your order, simply circle the item(s) you are returning and fill in the return code column. If you are returning a gift, check the gift box on the back of the form and include your email address so that we might credit the item to you. Can’t find your packing slip? Call Customer Service for assistance at 888-891-8900, 8AM to midnight EST, 7 days a week, or send us an email. - Ship your items through the following methods:
SmartPost® (available only for orders shipped to addresses inside the U.S. or its Territories): A prepaid, preaddressed SmartPost® label is enclosed in your order. Affix the SmartPost® to your package. No additional postage will be charged, but a $6.95 shipping charge will be deducted from your refund unless we shipped you the wrong item. Can’t find the postage-paid SmartPost® label? Call Customer Service for assistance at 888-891-8900, 8AM to midnight EST, 7 days a week, or send us an email.
- Personal Shipping Method: Using UPS, FedEx, USPS with delivery confirmation, or any other trackable method, mail to the address below. We encourage you to insure your package.Rodale’s Returns
6380 Port Road
Groveport, OH 43125
Receiving Credit for Your Return
Returns will be credited to the original form of payment, in the amount of the purchase price of the item(s), including tax if applicable, less the $6.95 deduction for the SmartPost® label return charge, if used. The original shipping charges are not refundable. If you’ve indicated that you are returning a gift, we will credit the gift giver’s original method of payment.
Items Shipped Direct from the Manufacturer
Some of our products may ship to you directly from the artisan or company that created them. In these cases, please follow the return instructions sent with the item. You can also call Customer Service at 888-891-8900, 8AM to midnight EST, 7 days a week or send us an email.
Exchanges
If you’d like to exchange an item, please call us toll-free at 888-891-8900, 8AM to midnight EST, 7 days a week, so we can help you get your replacement item as soon as possible. For even exchanges, shipping of the new item is on us!
For more information visit Rodale’s
Submit your review | |