Rosewe Return PolicyRosewe Return Policy

30 Days Return Warranty

We have high quality control standard to make sure all the products we ship in perfect conditions ,defective merchandises are subject to exchange within 30 days you have received your items.

We will notify the factory to  produce items the moment the order has been placed. Return and full refund for the order placed over one month or for custom-made clothes is not acceptable.
Return & Exchange Policy


i)  If we send wrong item to you or you received the damaged stuff, then you can return it to us.

*Return or exchange your items within 30 days from the delivered date.
*Items received unused, undamaged and in original package.
*Buyers need to pay return shipping fee and send the original package back to us.


ii).If the customer chooses a wrong size/wrong color/wrong style, the exchange or refund will also be offered.

But the customer should pay for the shipping fees forth and back.

Customer return the package to correct shipping address,  if the customer service staff have authorized the return.
We will provide a refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Customers shall only return by post office or registered mail, in case of tax and duty in China. Any tax is charged, customers pay for it.

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault.
Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.Shipping fee is not refundable.


Partial Refunds
We offer a refund within 3 days of receiving your goods. The refund is about 60% of all items price customers return. The rest money is for shipping fee when we sent items. The first step in the refunds process is to contact our Customer Service.


Canceling Orders (Before shipment)
All orders canceled within 12  hours of purchase will be eligible for a full refund.
All orders canceled after 12  hours will be charged for a fee of 3$/Piece.


Exchanging Orders  (Before shipment)
All orders within 12  hours of purchase will be eligible for a free exchange.
All orders after 12  hours will also be eligible for an exchange, but the customers should pay handling fee which is 3$/piece

For more information visit Rosewe

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