Ruelala Return PolicyRuelala-Return-Policy

Returnable Items

Returnable items can be returned within 30 days of receipt of shipment. Returns are only available by mail. When shipping a return by mail, please follow these guidelines:

  • Items must be returned unused, unworn, unwashed and undamaged.
  • Return items in their original packaging with all tags attached. Packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
  • Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.

Extended Holiday Returns

Items purchased now through December 17th can be returned through January 15th.

Non-Returnable Items

Non-returnable items are listed as final sale. Final sale items are not eligible for return and will not appear in your eligible items for return.  We let you know when an item is final, sale by noting it in the item’s description and it may also be noted on your packing slip.

Refund Options

We offer two refund options for returnable merchandise:

  1. You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
  2. You can select to return for a refund to the original form of payment and pay a $9.99 return shipping fee.

For more information visit Ruelala