Rush Industries

Rush Industries Return PolicyRush Industries Return Policy

What do I do if a product doesn’t work?

A1: Royal Empress Trees, Please allow 2 to 3 weeks for your trees to revive. If they are still dormant after the 2-3 week period, please return the plants back to: Rush Industries, Inc., 263 Horton Highway, Mineola, NY 11501.

Please include your complete name, shipping address and a letter stating the reason you are returning the trees.

For plants, please return the item (s) to Rush Industries along with a letter explaining the reason for the return. Please specify whether you want us to send you a replacement plant (s) or issue a refund (less shipping and handling).

A2: Long ‘N Strong: If you’re still within the guarantee period, please return the merchandise back to us with your complete name & shipping address and we will issue a refund (less shipping and handling).

A3: For products other than trees or plants, please return them to Rush Industries along with a letter explaining the reason for the return. Please specify whether you want a replacement product(s) sent or would prefer us to issue a refund (less shipping and handling).

 

What do I do if the wrong product was sent to me?

A: Kindly return the merchandise back to us and we will send you the correct product ASAP.

What returns are unacceptable?

A: For your safety, federal health regulations prohibit us from exchanging any merchandise (i.e. opened undergarments) that come in contact with male/female genitalia (with the exception of defective or wrongly shipped merchandise).

For more information visit Rush Industries

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