RW&CO Return Policy
Can I return or exchange my online purchase?
Changed your mind? No problem!
Purchases from rw-co.com can be returned either at any RW&CO. store or by mailing the purchase back to RW&CO., and Returns are always free in Canada. Exchanges can only be done in a RW&CO. store.
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
The following items are excluded from this refund policy and will not be accepted for refund or exchange:
- Socks, leggings (individual wrapped) and hosiery
- Undergarments
- Jewelry, including pierced earrings and toe rings
- Gift cards and gift receipts
Exchanges can only be done in a RW&CO. store. We do not offer exchanges by mail.
Returns in Store
Returns of merchandise purchased with cash, credit or debit card with a receipt or an online invoice: Merchandise purchased with cash, credit or debit card may be returned with a receipt or an online invoice for an exchange, Gift Card or a refund based on the original method of payment and the amount actually paid for the merchandise.
Returns of merchandise purchased with cash, credit or debit card without a receipt or an online invoice: Merchandise purchased with cash, credit or debit card may be returned without a receipt or online invoice; however, the return may only take the form of an exchange or Gift Card. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. If such pricing information is not available because the merchandise returned is no longer in season, a Gift Card or exchange will be offered at the last selling price the merchandise was sold. RW&CO. reserves the right to request valid identification prior to accepting merchandise for a return.
Returns of merchandise purchased with a Gift Card (or equivalent coupon or gift receipt): Merchandise purchased in-store with a Gift Card may be returned for an exchange or a Gift Card, based on the price that was paid for the merchandise.
RW&CO. reserves the right to request valid identification prior to accepting merchandise for a return. Merchandise purchased in-store or online may be returned to any RW&CO. store in Canada for a refund. To find a store near you, select STORE LOCATOR.
Returns by Mail in Canada (for online purchases only):
RW&CO. offers free shipping for items returned by mail in Canada. However we do not accept COD or collect deliveries.
To return merchandise by mail, please follow these steps:
- Take one (1) copy of your original invoice and circle the item(s) you are returning.
- For each item being returned, please indicate the reason using the codes below by simply writing the corresponding letter next to each of the items you have circled:
- Too big
- Too small
- Not as I expected
- Arrived too late
- Damaged or defective (please indicate the location of the defect)
- Wrong item or color
- Duplicate shipment sent
- Changed mind
- Other
- Carefully pack the items to be returned and enclose the updated copy of the invoice.
- Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
- Mail the package to:
Reitmans Distribution CenterDEPT EC5555 Henri Bourassa W.
Montreal, Quebec
H4R 3E6 - From the time your return parcel arrives at our Distribution Center, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.
Please be sure to keep note of the 16 digit tracking number appearing on the return label as it is the only way to track your package and confirm delivery on www.canadapost.ca. Reitmans (Canada) Limited will not be held responsible for lost or stolen packages.
Returns will be credited to the credit card used in the original transaction. Original shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.
Returns by Mail from the U.S. (for online purchases only):
RW&CO. does not offer free shipping for items returned by mail in the U.S.
- Take one (1) copy of your original invoice and circle the item(s) you are returning.
- For each item being returned, please indicate the reason for the return, using the codes below:
- Too big
- Too small
- Not as I expected
- Arrived too late
- Damaged or defective (please indicate the location of the defect)
- Wrong item or color
- Duplicate shipment sent
- Changed mind
- Other
- Mail the package to:
ReitmansHTS 9814FedEx Trade Networks156 Lawrence Paquette
Champlain, NY 12919
Alternatively, you may call us at 1-855-232-RWCO (1-855-232-7926). You will be asked to leave your name, telephone number and order number. We will call you back within two business days to confirm the details of your return, and provide you with the necessary instructions.
Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return, as we are not responsible for lost parcels. We do not accept COD or collect deliveries.
Returns will be refunded using the same payment method as for the original purchase, for U.S. returns, please allow 6 – 8 weeks for the parcels to arrive in Saint-Laurent, Quebec Canada from Champlain, NY, our US depot office.
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.
Price Adjustment Policy
We offer a one-time price adjustment within 14 days on items purchased at regular price when the original sales receipt is presented. To receive a price adjustment for merchandise purchased online, you may call us at 1-855-232-RWCO (1-855-232-7926). Note that price adjustments for merchandise purchased online can be received exclusively in this manner and cannot be received in-store.
Can I return or exchange my online purchase?
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.
Purchases from rw-co.com can be returned in person to any RW&CO. location or by mailing the purchase back to us.
Exchanges can only be done in a RW&CO. store. We do not offer exchanges by mail.
What is your price adjustment policy?
In-Store/In-Store Orders:
RW&CO. will offer a one-time price adjustment within 14 days of purchase on items purchased at regular price (without any discount, temporary or otherwise) when the original sales receipt is presented. Price adjustments are NOT eligible on items purchased at a discounted price.
Online:
RW&CO. will offer a one-time price adjustment within 14 days of purchase on items purchased at regular price (without any discount, temporary or otherwise). To get your price adjustment, please contact us at 1-855-232-RWCO (1-855-232-7926). Price adjustments are NOT eligible on items purchased at a discounted price.
Note that price adjustments for merchandise purchased online can be received exclusively in this manner and cannot be received in-store.
How do I return a US order?
U.S. residents who have purchased online from rw-co.com and aren’t completely satisfied with their purchase, can mail the merchandise back to RW&CO. for a full refund. Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.
How long does it take for a credit card refund to appear on my statement?
It can take up to two billing cycles for a refund to show up on your statement, depending on the issuing bank.It can take up to 3 business days after the refund is issued to show up with online banking.
For more information visit RW&CO
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