Sandisk Return Policy
Western Digital Store Return Policy
The Western Digital Store accepts returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit Western Digital Support to help determine if your product is defective or if a solution exists.
The Western Digital Store does not issue credit for costs incurred in shipping a returned item.
The Western Digital Store must receive the returned item within 10 days after a Return Merchandise Authorization number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.
Western Digital Store Refusal Policy
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the Western Digital Store and credited for the product cost and tax, less shipping and handling.
Please allow 7-10 business days for a credit to be issued. It is the customer’s responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
How do I return my product?
Return Merchandise Authorization (RMA) instructions for products purchased on the Western Digital Store within the last 30 days:
- Request a Return
- To request a return, you will need to obtain a Return Merchandise Authorization (RMA) number so your request can be processed. A RMA number can be obtained by calling Western Digital Customer Service.
- Write your RMA number on your return
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- Write your RMA number clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic end caps to protect it during transit. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
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- Ship the product back to us
- You must send the product back to us using UPS, FedEx or DHL. The Western Digital Store will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FedEx or DHL. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit.
- Send your Western Digital Store return to this address:
Western Digital c/o Teleplan Service Logistics INC
1784 Pan American St, Ste 101
Calexico, CA 92231-9531
1 800-275-4932(Please note that this is NOT the same address found on Western Digital’s support site for defective products.)
- Keep your tracking number
- Please keep the shipping carrier’s Package Tracking Number as proof of your return.
When will my credit appear?
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase.
How do I cancel my order?
Unfortunately, in the majority of cases, we are unable to cancel an order as orders are processed for shipment immediately upon completion.
Please call Western Digital Customer Service for further assistance. You will need to provide your Order ID and the part number(s).
If we are unable to cancel your purchase, you have two options:
- Refuse delivery of the product. This will send the package back to Western Digital. Please allow 7 – 10 business days for a credit to be issued.
- Accept the package and follow the Western Digital Store returns process to return and receive credit for your purchase.
Product Purchased from an Authorized WD, SanDisk, G-Technology Reseller
Product purchased from an authorized reseller may be returned to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller directly for return instructions.