The Savile Row Company

The Savile Row Company Return Policy

We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. We offer our US & AU customers a local returns service. For all other countries, the customer is responsible for return postage.

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Although we offer a No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

Please note – as we cannot return monogrammed or engraved items to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty.

For replacement UK orders we require postal order or card number for £4.95 for carriage on replacement order.

For more information visit The Savile Row Company