The Savile Row Company

The Savile Row Company Return PolicyThe-Savile-Row-Company-Return-Policy

We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK. We offer our US & AU customers a local returns service. For all other countries, the customer is responsible for return postage.


The Savile Row Company
Unit 12 Station Road
Industrial Estate
BT45 5EY


The Savile Row Company
Returns Processing
1619 Diamond Springs Road
Suite C
Virginia Beach, VA 23455


The Savile Row Company
Returns Processing
Unit 3/52 Sunset Ave
Barrack Heights
NSW 2528, AU

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Although we offer a No Quibble Guarantee, we would ask that when trying on any of our shoes, you do so, on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.

Please note – as we cannot return monogrammed or engraved items to stock and therefore offer them to other customers – we cannot accept the return or exchange of these goods, unless faulty.

For replacement UK orders we require postal order or card number for £4.95 for carriage on replacement order.

For more information visit The Savile Row Company

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