Scandia Home

Scandia Home Return PolicyScandia Home Return Policy

How do I return or exchange an item if I’ve lost my invoice/packing slip?
No Problem. If you have misplaced your original packing slip and wish to return your online purchase, please call 1-800-438-2431 for Customer Service assistance.

 

May I return a Scandia Home™ product purchased from the website to a Scandia Home™ store?
Merchandise purchased at www.scandiahome.com cannot be accepted for return at a Scandia Home™ store. Your online purchase must be returned to the website address.

 

May I return a Scandia Home™ product purchased at a retail store to the Scandia Home™ website?
www.scandiahome.com is unable to accept returns of merchandise that you bought at a Scandia Home™ store. Please bring the item to the store where you made the purchase. If that is not possible, you may bring it to an authorized Scandia Home™ dealer.

 

What do I do if Scandia Home™ shipped me the wrong item(s) or my order was damaged in transit?
Our sincere apologies! For fastest service, call us at  1-800-438-2431 or email us at service@scandiahome.com with your order number, name, address and details on the item you ordered and the item you received. If we shipped you the wrong item, we will arrange to have the shipment picked up, at our expense, and send a pre-paid shipping label out to you. Then, if the requested item is in stock, we will ship it to you immediately. If the item we shipped to you was damaged in transit, we may request that we receive it back and will then arrange to have the item picked up, at our expense, of course.
In both situations:

  • we will send a pre-paid shipping label out to you promptly
  • if the requested item is in stock, we will ship it to you immediately
  • and your credit or debit card will not be billed for the second shipment we make to you

 

How long does it take to get my refund?
Depending on the method you use to return the item(s) to us, it can take up to 7-14 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return.

 

Whom do I contact to ask about my return?
To check on the status of your return, call us at 1-800-438-2431 or email us at service@scandiahome.com with your order number, name, address and details on the item(s) you returned.

For more information visit Scandia Home

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