Sex Toys Return Policy
Sextoys.co.uk will offer a full refund or exchange within 365 days for unwanted, unopened, and unused items. You can also return faulty units within one year of your purchase completely free of charge and for a full refund or exchange.
A FREEPOST returns label will be provided to you immediately upon request. Please contact us by email at customerservice@wapcs.co.uk or phone at 08001957474.
Pack your item either in the envelope or box you received it in, or some other secure packaging. We also highly recommend obtaining a FREE proof of postage at the post office when you send your return, just in case it is lost in transit or there is any issue with us receive it back at the warehouse. Please hold on to this until we’ve processed your refund or replacement.
We will issue your refund or send out your replacement as soon as possible once we have received your returned parcel at our warehouse. This will be within 30 days, but usually a lot faster than that. If you would like to check on the status of your returned parcel please contact us at customerservice@wapcs.co.uk with your order number.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, require us to say that your money will be returned within 30 days of cancellation. At Sextoys.co.uk we aim to refund you within 7 days.
Once issued, refunds will take up to 5 working days to appear in your account depending on your bank or card service provider.
Unfortunately, a refund cannot be issued until Sextoys.co.uk receives the faulty or unwanted goods in question or a valid proof of postage receipt has been sent to us via email.