The Sharper Image Return Policy
For fastest and easiest returns, please use our self-serve ONLINE RETURN CENTER.
Holiday Return Policy
Gift purchases made between October 15, 2019 and December 24, 2019 qualify for our Holiday Return policy. Products purchased in this date range may be returned through February 29, 2020. All returns must still comply with our general return policies as outlined below.
General Return Policy
We want you to be satisfied with your purchase. If products purchased from SharperImage.com do not meet your expectations, you may return them with the packing slip within 60 days of purchase. After 60 days, please refer to the original manufacturer’s warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. Exclusions apply, please see the Non-Returnable Items list below.
Returned products must be in a new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Items with a gift receipt from the packing slip may be returned for an electronic gift certificate. Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.
Returning a product to us that is not in resalable condition risks forfeiture of product.
Non-Returnable Items
For reasons including but not limited to consumer protection and health codes, certain products may not be returned. SharperImage.com does not accept returns of the following items, without limitation. NOTE: Items that have been opened and used are considered non-returnable.
| -Massagers | -Hair Trimmers | -Groomers | -Razors |
| -Bedding | -Slippers/Shoes | ||
| -Personalized Items | -Personal Care Products | -Oral Accessories | |
Massage Chairs
Customer is responsible for all Massage Chair return shipping costs, plus a 20% restocking fee.
Pac-Man/Arcade Game Returns
All purchases of the Pac-Man Arcade game, as well as all other Arcade games are final sale. In the event that the unit is defective, all returns must be first authorized through Sharper Image Customer Service at 1-800-853-2827. For any unauthorized return, including delivery refusals, the customer will be subject to a restocking fee and freight shipping charges. Refund will be for the purchase price, (less applicable restocking fee and freight shipping charges) via the original method of payment.
Returns Process
For fastest and easiest returns, please use our self-serve online return center. Click here to get started.
Here, you can look up previous orders, select your items to return, and print out a pre-paid Fed Ex return label. Don’t forget…make sure to ask for a merchandise credit in the form of an e-gift card for FREE returns!
Receiving Refunds
SharperImage.com will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you’ll receive the refund sooner).
Items Purchased by Other Sellers
If you purchased a Sharper Image product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.
SharperImage.com reserves the right to modify its return and exchange policies at any time.