SitStay.com Return Policy
- We don’t exchange products. Please place a new order for the things you want and return your item(s) at your convenience.
Returns: 30 Day Time Limit
We have a 30 day time limit on returns. The item must be in brand new, unused condition and returned with its original packaging to get a refund. We do not pay or refund shipping costs.
We don’t guarantee that your dog is going to like everything we have. Our dogs do like every thing we have. Dogs are like kids, they like most things, most of the time. If your dog doesn’t like something, please do a good deed and donate it to your local rescue, they will love you for it.
Please follow these instructions to return something for a refund:
- Returned items must be in brand new condition to receive a refund. Absolutely no hair, dirt, slobber, teeth marks, or smoke smell.
- Pack the item(s) carefully into the original product packaging, if possible. Please include all the parts, instructions, and other bits and pieces.
- Use the Return Label on the invoice sent with the order (lower right corner). Don’t attach any of the barcodes. If you don’t have the original paperwork, include your shipping address name, address, phone number and email address so we can find your account.
- Returns address:
5831 N 58TH STREET
LINCOLN NE 68507
Some notes to help you with a successful return:
- Clean all hair from the items. We have enough here and don’t need any more.
- We suggest UPS or the Postal Service to return packages. We don’t pay for return shipping.
- Insure your packages! A refund will not be given for lost or damaged returns (it happens).
- You’ll receive a credit in the same form of payment originally used.
- We’ll email you when your return is processed. Please allow 5-7 days from the time we receive your return.
- Edibles: 100% guaranteed! Return unused Edibles (no dog slobber, hair, or teeth marks). If your dog ate the bag of food or most of the treats, sorry, no refund. We test and try every Edible before it gets in the SitStay Store; everything is approved by the SitStay Dogs. We have to love it or we won’t carry it. Suggestions: Order only the amount of Edibles you can use in 2 months time to insure you have the freshest food, treats, and chews for your dog. If you’re trying something new, order a little bit.
- Books, Videos and CDs: Books in their original new condition can be returned. If the spine is broken or the book is otherwise damaged, we will not refund your purchase but will donate the book to rescue. Videos, DVDs and CDs cannot be returned for any reason except manufacturer’s defects.
- Canine Cooler Beds: Canine Coolers that have been filled with water cannot be returned. If you return an unused bed, please do NOT pack with printed paper against the bed, it will bleed into the bed and you will not get a refund. All warranty issues will be handled by the manufacturer, not by SitStay.com. Return defective beds directly to the maker.
- Clothing Items: Most returns are due to guessing at the size rather than taking the time to measure. Do not return items with any hair on them, you will not get a refund. (Really, no hair, no hair at all. Take the time to clean off all of the hair, we won’t do it for you no matter how much we love your dog.) Do not return items that have hair on them, that are dirty, slobbery, teeth marked or items that smell like smoke. We will not refund you for these. No kidding. We won’t.