Skechers Return Policy
If you’re not happy with your SKECHERS.com purchase, you may return your unworn item(s) within 45 days of shipment for a refund.
Return Instructions
You can print a FREE UPS return shipping label on our website. Here’s what you need to do:
Step One
- Sign in to My Account and select “Order History”.
- Find the order associated with the item(s) you wish to return, and click the “View Order” button.
- From the Order Detail screen, click the “Return Item” link next to items marked as “Shipped” to generate a printable return form.
- Indicate the reason for your return next to the item listed on your return form.
Step Two
- You can use the original shipping box you received from SKECHERS.com, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.
Step Three
- Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.
- You will receive an email confirmation once your return has been processed.
Please note that purchases on SKECHERS.com cannot be returned to SKECHERS Retail Stores.
Refund Process and Timeframe
SKECHERS.com processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
Store Purchases
To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
If you purchased your shoes through a SKECHERS retail partner, please refer to our partner’s return policies for more information.
Exchanges
We do not currently offer exchanges on SKECHERS.com. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
For more information visit Skechers
Submit your review | |