Skin Care by Alana Return Policy
If you wish to return a product, please call or email us, and we will issue you an RMA # for your return. Skin Care by Alana abides by the policy of each manufacturer it sells, meaning, if the company you are purchasing does not accept returns, than Skin Care By Alana does not accept the return. Products may be returned within 15 days of purchase only. Products must be returned unopened and in re-sellable condition in order to receive a full refund. Shipping on any return is at consumer cost. All returns and refunds are subject to a 15% restocking fee. Skin Care by Alana will not issue refund or credit or exchange until product is received and reviewed. Products that are returned and unopened and in re-sellable condition after 15 days may be returned for credit or exchange only. Skin Care by Alana does not accept any returns after a period of 30 days. Please allow 5 business days to process your return once we have received it. Please call to if you need to return a product. All items that are listed in the clearance category may not be returned for any reason. All sales on clearance items are final.
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