Skis.Com Return Policy
| Days Since Delivery | Condition | Policy |
|---|---|---|
| 0 – 60 Days | New/Unused | Full Refund for Original Purchase Amount (Less Shipping Costs)* |
| 60 – 90 Days | New/Unused | Store Credit for Original Purchase Amount (Less Shipping Costs) |
| >90 Days | New/Unused | No Refunds Allowed |
| 0 – 90 Days | Used** | No Refunds Allowed |
DISCLAIMER: Due to recent changes to our return policy, only orders placed on or after November 12, 2019 are eligible for our 60 day return policy. Any orders placed prior to that date are subject to our previous 45 day return policy as follows: 0-45 days: full refund on new/unused products for original purchase amount (less shipping), 46-90 days: store credit on new/unused products for original purchase amount (less shipping), >90 days: no refunds on new/unused products will be issued.
*Special Order merchandise shipping directly from the manufacturer is subject to a restocking fee up to 25% for returns and exchanges. Please contact customer service for details at 1-800-754-7266
**We regret that we cannot accept returns on products that have been used. See below policies concerning Used Demo Ski Purchases or Warranty Claims.
Skis that have had bindings mounted cannot be returned
How to Initiate a Return
-
Complete the Returns Form Included In Your Original Shipment. If you’ve misplaced your form it can be found HERE.
- 2
Package Your Return, make sure your item(s) are secure in the packaging, and all manufacturer tags and packaging have been included (For more information on packaging your return, click HERE)
- 3
Contact Us for your discounted return label, the cost of which will be automatically deducted from your return.
- 4
Drop Off your item(s) at Any FedEx Location or FedEx Box.
The processing time for a return is 3-5 business days (Monday-Friday, excluding holidays) upon receiving your item(s).
*For oversized or freight items (i.e. kayaks, stand up paddleboards, etc.) please contact our customer service department for a return quote
Prefer to ship it yourself? Use the address below, and drop your return off at your preferred shipping carrier. Just remember to contact us with your tracking information so we can keep you up-to-date on your return status.
Skis.com Returns Department
2240 Greer Boulevard
Sylvan Lake, MI 48320
Packaging your Return
To ensure a speedy refund, follow these guidelines when packaging your return item(s):
- –All items must be returned in their original condition – This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (i.e. smoke or pet hair)
- –Items must be returned in the original packaging with any/all manufacturer tags and accessories
- –
If you are returning ski boots, snowboard boots, footwear or inline skates, please do not use the original box as the shipping box.Simply re-package the way they were sent to you in the original Skis.com shipping box or similar.