What products can I not return?

We understand that products may not always work out but for sanitary reasons we cannot accept returns on the following products: hair brushes, nail polish, makeup and cosmetics, hair extensions and hair pieces.


 Can I return used products?

Unfortunately we do not accept any products that have been used or opened because all returns must be in a re-sellable condition.


 How do I begin the return process?

To return a product, please email our Customer Loyalty Team for a Return Merchandise Authorization (RMA) number. Returns must be received within 30 days of the original shipping date.


 When will I receive my refund?

All returns take 3-4 weeks to process once your package has reached our Return Center. You will be notified via email once the return has been processed.


 How do I exchange a product?

If you would like to exchange a product, please call our Customer Loyalty Team during business hours. We are more than happy to help you pick out something new!


 How much time do I have to make an exchange?

Exchanges must be received within 30 days of the original shipping date.


 What if the product I want to exchange for costs more or less than the original product?

If your new product costs more than the original one, you must authorize us to charge the additional amount to the original form of payment. If the new product costs less, we will refund the difference to the original form of payment.


 Do I pay for shipping on exchanges?

You will be responsible for the return shipping fee but we will ship out your replacement products free of charge!


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