Socks4Life Return Policy
Returns
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return unopened and unworn socks or packages of socks for up to 30 days from the purchase date for a full refund. Packages that have been opened will be eligible for up to 50% of the purchase price.
If you would like to return an item, please contact us for a return authorization. You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer.
Your refund will not include shipping charges previously paid for USPS First-Class Mail, USPS Priority Mail, USPS Express Mail, USPS Global Express Mail (International orders) or UPS shipping fees. Your refund will also not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.
The product(s) will be inspected upon receipt. All returns must be in resalable condition and all original packaging must be in place for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. A refund of up to 50% of the original purchase price will be considered if the package has been opened, but the socks have not been worn.
If a pack of socks is opened (i.e., the sticker seal is broken on the bundle of three or four), that item is no longer eligible for full refund or full exchange. Unfortunately, a broken seal/label renders the merchandise unequipped for resale. Please do not include worn socks with your return. If you purchase a 12-pack of socks and only open one of the interior packs, you are welcome to return the other three packages for a partial refund.
Our guarantee does not cover accidental damage or wear of product caused by customer. Within one week of us receiving your return at our warehouse, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.
Exchanges
You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please provide a detailed explanation with your return of the product(s) that you would like in exchange.
The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging must be in place. No exchange will be issued if the product shows signs of use. A partial credit towards an exchange will be considered if the package has been opened, but the socks have not been worn. Exchanges will ship within two business days of us receiving the original order.
If a pack of socks is opened (i.e., the sticker seal is broken on the bundle of three or four), that item is no longer eligible for full refund or full exchange. Unfortunately, a broken seal/label renders the merchandise unequipped for resale. Please do not include worn socks with your return. If you purchase a 12-pack of socks and only open one of the interior packs, you are welcome to return the other three packages for a partial refund.
We are always here to help! If you have questions, call our customer service team at 800-322-0741.
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