Sony Store (Sonystyle)

Sony Store Return Policy

Q. What is your return policy for Sony products that are ordered online?

A. Products must be returned in the original packaging and movies, music, games and software may only be returned if unopened. Shipping and handling is non-refundable. Damage and missing part restocking fees may apply. We have something called “Return Merchandise Authorizations (RMAs)” and these are only valid for 30 days from when it’s issued. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to product while in transit to Sony. If you return your product to Sony (i) without a RMA from Sony, (ii) beyond the 30 day period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such a return or charge a restocking fee.

Q. How do I return my Sony online purchase?

A. We’re sorry that you’re considering returning your merchandise. If there’s anything we can do to change your mind, or to make you more satisfied with your purchase, please call us at 877-244-9959. We’re here to help you Monday – Friday from 8am to Midnight Eastern, and Saturday – Sunday from 10am to 9pm Eastern

In order to a return a product, you’ll need a Return Merchandise Authorization (RMA) number. You can obtain a RMA number from Sony Customer Care at 877-244-9959. You may also create a RMA online by logging on to Sony Store, clicking on My Account at the top of any page, and clicking “Order Information.” Select the order number of the product you would like to return, and select “Return Items.” Follow the instructions to complete the return request and print your customized return slip and shipping label.

Once you have been issued an RMA#, it will expire in 14 days so make sure that it is returned as soon as possible. Print off the forms as indicated and ensure that the appropriate form is affixed on the outside of your package. When your return has been received and processed by the return center, Sony will process your refund. Refund times may vary, but generally returns are fully processed within 7-10 business days from receipt by the return center.

Please ship your return to the address below within 2 weeks using your choice of carriers. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.

The address to return your product with a RMA is:
Sony Consumer Direct Return Center
10227 Crossroads Loop
Suite D
Laredo, TX 78045

You must include the RMA number on the outside of the box. Upon physical receipt of the product at the Sony warehouse, a refund will be returned to the original form of payment. The refund typically takes 1 to 2 billing cycles. You can expedite the refund process by going to My Account on Store.Sony.com, selecting your return order and printing a return address label.

Q. What else should I consider when returning a product to Sony?

A. You’ll definitely want to check out our return policy above. Some important highlights of that policy include: Any product being returned must be in its original packaging, along with all of its accessories, components and product literature. When returning your product to Sony, if a product is returned without an RMA#, opened, damaged, or incomplete, Sony reserves the right to refuse delivery or charge a fee. You will be responsible for, and pre-pay, all shipping charges and shall assume all risk of loss or damage to product while in transit to Sony. Sony recommends that you use a traceable method of shipping for your protection.

Q. What is the address for returning a product with a Return Merchandise Authorization (RMA)?

A. Please ship your return to the address below within 2 weeks using your choice of carriers. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.

The address to return your product with a RMA is:
Sony Consumer Direct Return Center
10227 Crossroads Loop
Suite D
Laredo, TX 78045

You must include the RMA number on the outside of the box. Upon physical receipt of the product at the Sony warehouse, credit for your approved return will be applied to your original method of payment and should appear in 1-2 billing cycles. You can expedite the refund process by going to My Account on Store.Sony.com, selecting your return order and printing a return address label.

For more information visit the Sony Store website

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