Stowaway

Stowaway Return Policy

• Can I return my order?
  We’re sorry to hear that your order did not work out for you. We are happy to accept returns for a full refund within 14 days of you receiving your order. After 14 days and within 30 days, we will process the refund in the form of store credit. After 30 days, products cannot be returned.If you purchased a kit or used a promotional code, please see our policy below.To begin your return/exchange process please email hi@stowawaycosmetics.com to request a shipping label. This policy does not include Black Friday or Cyber Monday promotions (see below).
• I purchased a kit, can I return or exchange products?
  Sure, we want you to be happy! Since the kit is merchandised as your full beauty solution, we price it at a special rate. We are happy to exchange any colors for you if they didn’t work out but if you’d like to return, all products will be refunded at that special rate (not the full price of each individual item).
• I used a promotional code for my purchase, can I return or exchange products?
  Lucky lady, promotions are the best! Sad to hear something didn’t work out. We are happy to exchange any colors that didn’t work out for you within 30 days of you receiving your item(s). If you’d like to return an item from your order within 14 days of receipt of your item, we offer refunds in the form of store credit so you can find something else that works for you instead! For a refund of your entire order, the returned items must contain all original components including all bonus products. This policy does not include Black Friday or Cyber Monday promotions.
• I purchased a contest product (Like the Lucky Bag). Can I return or exchange products?
  Great to see that you grabbed a limited time contest product! Since they are limited time only, all sale of the contest products are final.

Can I return products from my subscription?

We’re sorry to hear that your subscription order didn’t work out for you. If you are looking to return an item and keep the subscription for future orders, we will gladly process the refund to your original payment source within 5 – 10 business days of us receiving the returned item. Given that the refund is requested within 14 days of receiving the item. For more information on our Subscription services please navigate to our FAQ page.

• I heard Black Friday and Cyber Monday promotions were different than other promos.
  Due to the unique nature of the promotions associated with Black Friday and Cyber Monday, all promotional sales associated with either day are final. We are happy to honor exchanges of products, but we cannot offer returns on any Black Friday or Cyber Monday promotional products at this time.

For more information visit Stowaway