StudioLX Return Policy
StudioLX is committed to delivering unique products of the highest quality to our customers. Your satisfaction is 100% guaranteed. If for any reason you decide not to keep your merchandise, StudioLX will accept returns/exchanges within 30 days of delivery. Upon receipt and inspection of the item we will refund the full price of the item(s) excluding shipping and handling each way. If an item was shipped for free, our shipping cost will be deducted from the refund. All items should be returned in a new condition and in its original packaging. An item will not be accepted for return if it arrives in a used condition and/or showing signs of assembly/disassembly and/or without accessories.
We take outmost care in packing our items so that you can enjoy your purchase as soon as arrives at your door. However, if you do receive a damaged, incomplete, or, in an unlikely event, a wrong item, please notify us as soon as possible but within 7 days of receipt and we will arrange for pick up of a damaged or wrong item and ship a replacement item to you at our expense. If an item arrives with missing parts, we will ship those to you as soon as possbile. If you decide not to receive a replacement/parts, our standard return policy will apply.
Take notice for items made of glass, porcelain, and acrylic
Because most of glass and porcelain products featured at StudioLX.com are hand made, slight variations may exist from the items shown on this website. These variations may not be considered flaws, rather a personal touch of the designer, which makes each item one of a kind. All acrylic items are custom made to order and may not be returned.
Commercial Equipment Return/Refund Policy
Commercial equipment is not returnable unless the equipment is returned unused in original packaging with all accessories as received within five calendar days of receipt of at customer’s location. Customer would be responsible for shipping costs both ways and via same shipping company as utilized for shipping to customer. On pallatized truckload shipments, driver documents must be noted of damages before signing. This is your only proof of damage. On UPS/FedEx shipments, all box damages should be noted with signature (i.e. it is not good enough to tell the driver).
Customer agrees to limit claims for ‘not as described’ or claims for ‘delivered with defects/damages’ within first five (5) days of receipt/delivery. Damages and defects are limited to replacement or repair within first five days after receipt/delivery of equipment at sole discretion of StudioLX. After five (5) days, warranty coverage limited to manufacturer’s defect becomes effective. Other causes of defects (limescale from water, electrical surges, etc) are not covered under warranty. After first five days after receipt, customer is responsible for labor costs for on-site repair or for all shipping costs and insurance to ship unit back and forth for warranty repair. Return Authorization numbers are required for any returns for repair and are not a guarantee of refund. Installation (including electrical or plumbing costs) and/or onsite labor warranty is responsibility of customer or customer’s installer.
How to request a Return
To request a return, please email us at returns@studiolx.com or submit a Need Help? form with Returns in the subject line within 30 days of receiving your merchandise. Please include your order number, the item(s) description, date of purchase, and reasons for your return. We will respond within 24 hours with further instructions on processing your request. Refunds will not be issued without prior authorization of return. Refusing a shipment does not comply with the terms of this return policy and will result in shipping charges and a 20% restocking fee charged to the customer for any refused item.
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