Sun Jewelry

Sun Jewelry Return PolicySun Jewelry Return Policy

Sun Jewelry prides itself on our service and the quality of our jewelry. However, we do understand the difficulties of purchasing online and extend to all our customers a generous 30-day return policy.

If for any reason you are not satisfied with your purchase, you may return the item in its original condition for a refund or exchange. Engraved items cannot be returned.

To return an item back to Sun Jewelry, please follow these simple steps to insure proper credit.

  1. Please contact us toll free at 888-743-1067 to obtain a Return Authorization Number. This number will be written on the outside of the box.
  2. Place all items shipped to you in a secure box and remember to include any appraisal or certificate that came with the packaging. (The diamond certificate carries a $250 replacement fee).
  3. If you paid less than $500 for the item, you may ship it by any method. If you paid more than $500, you must ship the item to us via US Postal Service Registered Mail. (FedEx and UPS will not insure items above $500). Please remember that shipping/insurance fees are not refundable.
Our return shipping address is: Sun, Inc.
700 South Hill Street #25 & #27
Los Angeles, Ca 90014

Once we receive your package, management will check the merchandise to make sure all is in order. If all is in order, we will issue a credit to your account. Please allow up to 10 working days for the credit to appear on you account.

Any unauthorized, improperly packaged, non-sealed, or non-insured packages will be returned to sender. Items that show signs of wear or have been re sized (by a jeweler other than Sun Jewelry), engraved, altered, or damaged in any way cannot be accepted for return.

* Sun Jewelry will not be responsible for loss or damage of return shipments.

 

For more information visit Sun Jewelry

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