Swaychic Return Policy

Here at Swaychic, Customer Service and Your Satisfaction are very important to us!
If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund. Please follow the instructions on the return form included in your package and return your items within 30 days of receipt to the address below. Include your order # on the outside of the package.

*All sales items, leotards and under garments are final sale. All merchandise must be returned unworn, unwashed, and with the original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you use your shoe box as a shipping box, we will not be able to refund you and your return will be refused.

Swaychic.com recommends you send back your return with insurance.Then you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are non refundable. Please keep in mind it takes 7-9 business days for your refund to be posted to your credit card.

EXCHANGES

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS

Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we’ll waive the shipping fee.

1. Contact Customer Care at 213-749-9686
2. Please reference your order number and item that you will be returning
3. We will place a new order with free shipping for the item you need exchanged

Return and exchanges are only accepted within 30 days of the original invoice date

Return and exchanges are only accepted within 30 days of the original invoice date
*Please Note: Orders plaсed from Alaska, Hawaii, Puerto Rice, Guam, and US Virgin Islands are exchangeable, but a $10 exchange fee will be applied. Also, we are currently unable to accept any International exchanges. Sorry for any inconvenience.

**If you have received a damaged product please call us so we can resolve any issues ASAP. As soon as your return arrives in our warehouse, we will process it promptly and your credit card will be refunded minus a $8 return fee & you will be emailed a refund notification.

Our shipping offices are open M-F 9-5:30 PST. We do not ship on weekends.

For more information visit Swaychic