Tags Return Policy
Returns
Every order, excluding Final Sale items, comes with a return shipping label to make sending items back easy. (This excludes orders being shipped to places outside of the United States.)
In order to be eligible for a refund, we must receive your return within 20 days from the date it arrived at your door.
The following items may not be returned:
- Final Sale items
- Items purchased for more than 49% off
- Opened CDs
- Soaps
- Opened Items
- Opened Liquid Containers (such as shampoo, perfume and body oils)
- Damaged Goods
- Items that have been washed
- Items that do not have their original tags
- Items that have been worn
- Consumable Goods
- Lingerie/Inner wear
Any returns that fall into the categories above will be returned to the customer. We will bill the customer $15.00 to compensate for shipping charges if a return falls into those categories.
If you purchased a Final Sale item and there was an error with your order, please contact orders@tags.com. We reply to most emails within 1 business day.
Want to return or exchange an item? Follow the steps below:
Returns
- Fill out the return form provided in your package with the reason you are returning the item and the quantity being returned.
- Send the item(s) you would like to return using the provided shipping label in your package.
- Allow up to 5 business days from the day we receive your return for your refund to process.
Exchanges
The Fast Way:
If you are exchanging an item, return the item you want to exchange with the instructions above, and simply place another order for the different size or color you would like in exchange. This allows us to ship out your exchange quicker and gives you a better idea if we have what you want in stock.
The Not As Fast Way:
If you do not require your item to be exchanged as quickly as possible, we have a more traditional solution that does not require you to place a separate order. Simply call us at (877)-499-TAGS. Have your order number ready, and please tell the TAGS.COM customer service representative that you would like to exchange your order. You will be provided with further instructions over the phone. Our phone hours are Monday through Friday, 10 AM to 4 PM Pacific Standard Time.
We do not pay for return shipping for orders returned or exchanged from countries outside of the United States. If we have made an error on your order and you live outside of the United States, please email orders@tags.com with the subject “Error on *insert your order number*”. In the body of the email explain the error that was caused with your order. We reply to most emails within 1 business day.
If you used a promotional code on your order that has expired since you received the item you want to exchange, please email us at orders@tags.com once you have shipped back your return. We will provide you with a new promotional code to place your new order.
For more information visit TAGS
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