Teavana Return Policy
Satisfaction Guarantee
We want you to be happy! You can return/exchange tea or merchandise within 90 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost. Please note that Sale and Clearance items are a final sale.
Merchandise returns can be sent via mail or returned to a local Teavana store. Please take your packing slip with you for returns in a Teavana store.
Orders should be returned to:
Teavana Distribution Center
ATTN: Returns Dept.
500 Long Beach Blvd.
Stratford, CT 06615
1-877-374-6583
Ordering:
You may place an order at http://www.teavana.com or by calling 1-877-DRINKTEA (877-374-6583). You also may purchase any item at a store in your area. See our location map for the nearest store. Customer Service Reps are available Mon-Fri from 8:30 AM to 8:00 PM EST.
You will receive an order confirmation email with your order number.
Payment Options:
We currently accept Visa, Mastercard, Discover and American Express. The information is encrypted and secure, you may also give this information via telephone.
Pricing:
We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will be charged the lower price, if the correct price is higher we will contact you before charging the card.
Shipping Rates & Policies
FREE ground shipping for orders over $50.00 applies to orders shipping to one address within the U.S. and Canada.
For orders with multiple ship-to addresses, a shipping fee of $4.75 will be applied per shipping address.
It is of utmost importance to us that your Teavana orders are shipped promptly and with care. Typically, orders placed by 12:00 Noon Eastern Standard Time will be shipped the same business day. Please allow 4-7 business days for your order to arrive within the continental U.S.
Refer to the following chart for all Teavana shipping options and associated rates:
* U.S., U.S. Protectorates & Canada
** U.S. Postal Service priority shipping rates cover all U.S. PO addresses as well as APO/FPO addresses.
# Continental U.S. only
## All 50 U.S. states
International Shipping Rates & Policies
International orders are shipped via International Air Parcel Post. Please refer to the following chart for international shipping rates. The appropriate rate will be displayed during your checkout process. All orders will be confirmed via e-mail.
Shipping Rates International orders (Air Parcel Post)
* other than USA, Canada and Mexico