Theory Return Policy
Theory.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached. Gifts purchased on Theory.com or US retail/outlet stores accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Merchandise purchased at Theory retail stores & Theory.com at a discount of 41% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.
Return Instructions
Domestic
To initiate a return please click hereto initiate your online return Opens in New Window. If you are unable to initiate a return label please email clientservice@theory.com
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup Schedule a UPS pickuphere Opens in New Window.
Returns will be processed within 3-5 business days of receipt. *Due to high volume returns may take 14-21 additional business days for processing.
Refunds should appear on your account within 3-5 business days after processing.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
International
To initiate a return for an international order please click here Opens in New Window.
FINAL SALE Items
Items purchased as “FINAL SALE” are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.