Thomas Sabo Return Policy
RETURN PROCESS
Starting from the day you or a third party appointed by you (who is not the carrier) takes possession of the ordered good(s) you can return all items purchased on THOMAS SABO online shop within 14 days.
If you need to send items back to us, please make sure to follow the following instructions:
- If possible please return the items in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.
- The delivered goods may only be used for the purpose of examination – comparable to a fitting in a shop. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use
- The direct shipping costs for returning the goods are borne by you.
- Always make sure that the package you send can be tracked.
- Please hold onto the shipping document for future reference.
- You may use the enclosed address label to return an order.
- Complete the enclosed delivery/return slip, making sure to include your reason for return and to enclose the receipt of the return.
Please return your items to the following address:
THOMAS SABO GmbH & Co. KG
E-Commerce / Return
Silberstraße 1
91207 Lauf
Germany
Please note that it may take several days for a return to be delivered by post and for our returns department to process it.
Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer’s instructions. THOMAS SABO is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer.
SPECIAL INSTRUCTIONS FOR ENGRAVED GOODS
You can purchase any engravable THOMAS SABO item without having it engraved and then have it engraved later at any THOMAS SABO shop, free of charge. Please note that the subsequent engraving is only possible at THOMAS SABO’s own shops and cannot be carried out by the returns department located at the company headquarters in Lauf.
Items sent to the returns department with a request to be engraved will be returned immediately to our customers.
REQUEST FOR RETURN DOCUMENTS
Included in your package, you will find the delivery/return slip as well as an address label. In case of return the direct costs for returning the goods are borne by you.
If you no longer have the return documents, you can email us at service@thomassabo.com.
PROCESSING TIME FOR RETURNS & REFUNDS
You will be sent a confirmation email as soon as your return has reached the return department. Your return will usually be processed within 2–4 working days after the goods are received. Upon receipt of items, the payment method originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply).
PayPal refunds
The refund shall be made directly to your PayPal account. You can determine whether the refunded amount should remain in your PayPal account or be returned to your bank account.
Credit and debit card refunds
Upon receipt of the returned items, the credit or debit card originally used for the purchase will be credited with the refund. Please note that in some cases the refund may only show up on the next bank statement.
Please note that the processing of complaints, repairs and restorations may take a longer time.