Thoroughbred Diesel Return Policy
Satisfaction Guarantee
Thoroughbred Diesel would like for you to shop with confidence. Customer satisfaction is our number one goal. If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit depending on the products condition. Shipping is not refundable. RMA #’s are only valid for 14 days. After 14 days customers have to request and have a new RMA # approved.
Defective Items
In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, Thoroughbred Diesel will go above and beyond to resolve the issue. Follow our Return Procedure to easily handle any returns.
Damaged Items
Thoroughbred Diesel thinks UPS/Fed Ex is great! However, in the event a package appears damaged during shipping, please refuse shipment of the item and follow our Return Procedure.
Exchanges
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges.
Warranty
Thoroughbred Diesel does not manufacturer any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.
Return Procedure
Complete the Easy Returns form.
Within 24-48 hours our returns department will contact you either via e-mail or phone call.
Our returns department will issue a RMA# and provide further instructions to complete the return. RMA #’s are only valid for 14 days. After 14 days customers have to request and have a new RMA # approved.
Preparing your item for shipment:
a. Returns must be packaged securely in an outer carton.
b. Do not write on the original product packaging itself. Only on the outside shipping carton.
c. Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
d. Keep your tracking number until the return process is finalized.
Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee up to 15% may be assessed.
Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded. If an item is deemed defective upon receipt, Thoroughbred Diesel will provide a pre-paid return shipping label. Once we have confirmed the package is in transit, we will ship you a replacement.
* Reasons/Circumstances a credit will not be issued:
Product has been installed
Product is damaged from installation
Missing parts, manuals, or original packaging
Seal on electrical part is broken
Product serial number does not match the original serial number shipped to the buyer
Product is deemed not re-saleable due to customers actions
Special Orders are not returnable or refundable.
Thoroughbred Diesel will not reimburse labor charges or installation fees under any circumstance.
* Special restrictions apply to some of our manufacturers.
PPE – Only returnable if unopened. If an item is opened, used or defective, a RMA number must be obtained from PPE. Once the RMA number is received, please follow our Return Procedure to complete the return.
S&B – S&B requires a 15% restocking fee on any returned item. This is S&B’s policy and out of Thoroughbred Diesel’s control.
For more information visit Thoroughbred Diesel
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