Tipsy Elves Return Policy
Returns must be requested within fifteen (15) days of receipt of the item. Returned items for a refund must be received at the warehouse the order originally shipped from within fifteen (15) days of receipt of the item. To request a return, please visit ourcontact page. In the subject field, type “return” and enter your order number in the comments field and the reason for your return. You will receive return instructions via e-mail, including a return shipping address. Orders that are returned to the same warehouse the order originally shipped from and qualify for a refund will receive a product refund but not shipping refund. Customer pays for return shipping. Returns may not be done in person at the warehouse location. Returns for a refund require 2-3 business days to process before another 3-5 days for the funds to return to the account you used to pay for the item(s).
WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags removed, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way.
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