TOMS

TOMS-Return-PolicyTOMS Return Policy

Submit a Return Online

Need to return an item? No problem! We’ll guide you through the easy process.

Submit Return Request Online

  • Login to your account by clicking the link located in the upper right hand corner of TOMS.com.
    Ordered as Guest? Click Here.
    Received as a Gift? Click Here.
  • From your Dashboard, select “Return” for the order containing the item(s) you wish to return.
  • Follow the easy step-by-step guide. Select items, reason for return, and shipping method.
  • Choose whether you would like to receive a TOMS.com E-Gift Card OR a refund back to your payment source.
    • If you choose to receive a TOMS.com E-Gift Card, you will receive a UPS Return Shipping Label at no charge to you to send your item(s) back to TOMS.
    • If you choose to receive a refund back to your payment source, you will have the option to purchase a UPS Return Shipping Label from TOMS for $6 (most popular option!) OR take your package to the mail carrier of your choice.

Package Item(s)

  • You can use the original TOMS shipment box you received, or any plain, unmarked cardboard box to ship your return.
  • If there are any existing shipping labels or stickers on your shipping box, be sure to remove them.
  • Attach your new Return Shipping Label to the box.
  • Be sure to include the downloadable Return Form in your box, along with your unworn item(s).

Ship Back to TOMS

  • Mail your package back to TOMS!
  • If you chose to print a UPS Return Shipping label, drop your package off at an authorized UPS Shipping Center. Find the UPS Shipping Center nearest youhere.
  • We will process your request as soon as we receive your item(s).
    • If you chose to receive a refund back to your payment source, please allow 1-2 billing cycles for your credit to appear on your statement.
    • If you chose to receive a TOMS.com E-Gift Card, your E-Gift Card will be sent to you via email.

Have questions? Click here to Live Chat or call us at 1(800) 975-8667 to speak with a TOMS Customer Service Representative!

For more information visit TOMS

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