Topman

Topman-Return-PolicyTopman Return Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 21 days of despatch. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

Please note any items from our concession brand collections can only be returned to our website. Stores will be unable to refund these items for you. These items are clearly marked on your dispatch note with an ‘**’ at the end of the product description.

Returns by Mail

To return by Mail, please log in to your account and select ‘Request a return’ from the ‘My Orders’ section. Click the order number containing the items you want to return and follow the ‘Create return’ link next to the order number. Please select the items you wish to send back to us with a reason for each.

Once you click the ‘Create Return’ button you will be given a unique Returns Authorization Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local United States Postal Service office for mailing. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.

You can log in to your account here.

The refund will be processed once your goods are received into our warehouse. Please note, all returns by mail are processed by our New Jersey warehouse. Customers will need to return unwanted items to: The Gilbert Co./Arcadia, 1000 Riverside Dr, Keasbey, N.J. 08832, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund / credit from Topman.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.

You can call Customer Services on 1866 853 8559 (toll free) between 9am and 9pm GMT (4am – 4pm EST), and on weekdays and between 9am and 5.30pm GMT (4am – 12:30pm EST) at the weekend, excluding public holidays.

For security reasons, we cannot accept this information via email.

Note: Returns by post cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please Contact Us.

Free In-Store Returns

Customers in the US can now return items to their nearest store free of charge.

Please take with you:

  • Your despatch note, as proof of purchase
  • The card used to complete your online purchase. If you are not the cardholder, they will need to be present to complete the instore return

Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for $40.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.


Returning Goods Which are of Unsatisfactory Quality or Unfit for Purpose

To return by Mail, please log in to your account and select ‘Request a return’ from the ‘My Orders’ section. Click the order number containing the items you want to return and follow the ‘Create return’ link next to the order number. Please select the items you wish to send back to us with a reason for each.
Once you click the ‘Create Return’ button you will be given a unique Returns Authorization Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local United States Postal Service office for mailing. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.
You can log in to your account here.
The refund will be processed once your goods are received into our warehouse. Please note, all returns by mail are processed by our New Jersey warehouse. Customers will need to return unwanted items to: The Gilbert Co./Arcadia, 1000 Riverside Dr, Keasbey, N.J. 08832, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund / credit from Topman.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.
You can call Customer Services on 1866 853 8559 (toll free) between 9am and 9pm GMT (4am – 4pm EST), and on weekdays and between 9am and 5.30pm GMT (4am – 12:30pm EST) at the weekend, excluding public holidays.
For security reasons, we cannot accept this information via email.
Note: Returns by post cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at: customer.service@topman.com.
Currently all returns by mail are processed by our UK warehouse. Customers will need to return unwanted items to: Milton Keynes Distribution Centre, Spectrum for Arcadia, Merton Drive, Redmoor, Milton Keynes, MK6 4AG, UK, at their own cost.

Refunding the delivery charge

If we have made a mistake on an item we have sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. Details of the returns procedure will also be sent to you with your order.

For more information visit Topman

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