Total Defense Return Policy
What is your return policy?
Products purchased in the Total Defense Online Store may be returned for refund or exchange within 15 days of purchase if it is found to be defective, the shipment is incomplete, or if the product shipped does not match the SKU that you requested online.
Box and OLP purchases in excess of $10,000 can not be refunded online. For further assistance, please call Total Defense: 1-800-225-5224 and select ‘option 4’.
Maintenance purchases are non-refundable.
Still more questions?
How do I cancel my order?
Orders may only be cancelled the day they were placed. If you need to cancel your order please call Total Defense: 1-800-225-5224 and select ‘option 4’.
Still more questions?
How do I request a refund?
You will be asked to complete a Letter of Destruction. Please call Total Defense: 1-800-225-5224 and select ‘option 4’.
Still more questions?
When will the credit appear on my card?
We will process your refund request within 3-5 days of receiving your ELOD. Depending on the credit card issuing bank and your billing cycle, your refund should be available on the next month’s statement.
Still more questions?
For more information visit Total Defense
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