True Value

True Value Return Policy

Returning a Purchase

If something you ordered isn’t exactly right, no worries. You can return it without upsetting anyone’s wheelbarrow. It’s easy. Here’s what you do:

Ship-to-Store Orders

You’ll need to take it back to the store where you picked it up, as long as it is within 30 days of the pick up date. If that location isn’t convenient for you, or you can’t get there within 30 days, please Contact Us.

You’ll need to bring the following things with you to your True Value store:

1. The item(s) in unused and like-new condition with original packaging, parts, accessories and all paperwork.

2. A copy of your order confirmation. If you can’t find it, no problem. A True Value Associate can find your information using your name, order number or email address.

3. A government issued form of identification.

4. Any questions you may want to ask a Hardwarian about upcoming projects.

Your refund, including the applicable sales tax, will be issued in the same form of payment that was originally used for the purchase: credit/debit card or PayPal account. Gift items will also be credited to the original credit/debit card or PayPal account.

Ship-to-Home Orders

You’ll need to return item(s) to our warehouse within 30 days of the delivery date. Your order came with a pre-printed FedEx shipping label just in case. It is important that you return the merchandise to our warehouse, rather than a True Value store, since not all stores participate in the TrueValue.com Ship-to-Store program.

Here’s what you need to do:

1. Make sure the return item(s) are in unused and like-new condition with original packaging, parts, accessories and all the paperwork.

2. Email us at CustomerService@TrueValue.com or call us 877-502-4641 to let us know you are returning the product. Please have your order number (located on your packing slip) and give it to the Customer Service representative and provide the reason for your return.  An RMA # will be given to you.

3. Write the RMA number in two places:

  • On the packing slip (there is a designated spot for the RMA #)
  • On the return FedEx label provided to you (there is a designated spot for the RMA #)

4. Box the item securely. Include the packing slip with RMA number. Tape the pre-printed/pre-paid FedEx return-shipping label (included with your purchase) to the outside of the box. Follow the instructions provided by Customer Service regarding how the item should be shipped back.

Once we get your item(s) back, we will process your refund including applicable sales taxes. Refunds are issued in the same form of payment originally used for your purchase: Credit/debit card or PayPal account. Gift items will also be credited to the original credit/debit card or PayPal account.

A quick word about refunding shipping charges:

  • If we sent you the wrong item, the item’s description/picture was incorrect or if the item arrived damaged or defective, we will cover all shipping charges.
  • If you are returning an item for any reason other than the ones stated above, all shipping charges will be billed to you and are not refundable.

Are You Missing an Item?

Check the packing slip that was included with your shipment. Items in your order may have been sent in more than one shipment. If this is the case, don’t worry, we won’t charge you any additional shipping fees beyond those you originally authorized. Visit My Account for estimated delivery dates for your order. If you did not establish an account with us, please check your Shipping Confirmation email for estimated delivery dates.

For more information visit TrueValue.com

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