TSC Direct Return Policy
What do I do if I am not happy with my product?
If, for any reason, you are not satisfied with your purchase you can return it to us within 30 days for a full refund less shipping & handling. We ask only that you return the product in the same condition and with the same packaging in which you received it. Health and beauty products are subject to reasonable trial.
If, for any reason, you are not satisfied with your purchase you can return it to us within 30 days for a full refund less shipping & handling. We ask only that you return the product in the same condition and with the same packaging in which you received it. Health and beauty products are subject to reasonable trial.
Simply complete the back of your order summary and return the item to TSC Direct using the labels provided at the bottom left of your order summary. You are responsible for any costs incurred to return an item to us.
For your protection, when returning your purchase, please use an insurable method of delivery. It takes an average of seven business days from the day we receive the returned item to credit your account. You will receive an e-mail once the item has been credited by our Distribution Centre. Please note that your e-mail address must be on file with us.
Why have I not been refunded yet?
To determine whether your package has been received at our Distribution Centre or not, use the Waybill number for packages returned by Courier or the Proof of Delivery number for packages returned by Canada Post to track your package. Click on the appropriate link below and insert the number provided by your courier. Please note: The Waybill number or Proof of Delivery number is only provided for packages that are insured.
To determine whether your package has been received at our Distribution Centre or not, use the Waybill number for packages returned by Courier or the Proof of Delivery number for packages returned by Canada Post to track your package. Click on the appropriate link below and insert the number provided by your courier. Please note: The Waybill number or Proof of Delivery number is only provided for packages that are insured.
How much is my refund?
If you are unsure how much your refund amount should be or if there is an error in the refund amount, please contact our Customer Care Centre at 1-866-600-9246 and a Representative will be happy to help you out.
If you are unsure how much your refund amount should be or if there is an error in the refund amount, please contact our Customer Care Centre at 1-866-600-9246 and a Representative will be happy to help you out.
For more information visit TSC Direct
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