Tumi

We want you to be fully satisfied with every product that you purchase from TUMI.com. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.

Tumi.com returns can be returned to the warehouse and physical TUMI Full Price store. Physical TUMI Full price store returns can be returned back to the store within the original country of purchase only. They cannot return it to Tumi.com.

RETURN SHIPPING IS FREE

You will be provided with a pre-paid UPS domestic label to return your purchase. If you cannot find the prepaid shipping label, please call our Customer Service Department or contact us by email service@tumi.com

We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.

Unused items purchased on TUMI.com can also be returned to select TUMI full- price locations. Store credit will be issued for items returned without documentation and current merchandise selling price in the currency of the store of return.

NO EXCHANGES

Within Tumi.com: Unfortunately, we do not accept exchanges at any time. you must return your product within 30 days of delivery. At that time, a refund will be credited to the original method of payment. You then can re-order a new product on Tumi.com. Within physical Tumi Full Price store: You may exchange an item if it is a current in stock item. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be exchanged.

CREDIT

You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, in the same form of payment originally used for the purchase.

Credit for gift returns will be issued to the original purchaser.

Upon returning an order that was purchased with a credit card and a gift card, please be aware that the return, up until the amount purchased on the gift card, will automatically be refunded onto a new gift card first, not your credit card. The remaining balance, if any, will then be refunded to your credit card.

The purchase of a Gift card is not returnable.

Unused items purchased on TUMI.com can also be returned to select TUMI full- price locations. Store credit will be issued for items without documentation and current merchandise selling price in the currency of the store of return.

RETURNING AN ITEM – EVERYDAY FREE RETURNS WORLDWIDE

If you would like to return an item that you purchased on TUMI.com, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s). Please be advised that the return slip is located on the exterior of your package.

1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
2. Enclose the Return Slip, listing the purchase(s) you are returning and why.
3. Secure the prepaid shipping label from the Return Slip securely to the carton. Please make sure that the address to which it will ship is clearly legible. If you cannot find the Return Slip, please call our Customer Service Department or contact us at service@tumi.com
4. Before sending the return shipment, please remove all extra labels from the outside of the package.
5. Present the package to any UPS driver, take the package to any UPS customer counter, or drop the package at any authorized UPS shipping outlet. You may also present the package to any physical TUMI Full price store.
6. Keep the UPS Return Tracking Number for your return in order to monitor delivery status.
7. Once your item has been delivered, please allow 3-5 days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.

RETURN POLICY – U.S. FULL PRICE STORES

Merchandise in original, unused condition may be returned within 30 days of delivery for refund when accompanied by an original receipt. Refunds will be issued in the original form of tender. Refunds for cash including traveler’s checks over $5.00 will be refunded in a company mail check within 14 business days. Merchandise returned without a receipt will be credited onto a TUMI Gift Card at the lowest selling price. TUMI Gift Cards may be redeemed for merchandise at any U.S. TUMI owned Retail Store, U.S. TUMI Outlet Store or on Tumi.com. Personalized merchandise may not be returned. TUMI offers a one-time price adjustment on merchandise with original receipt presented in person within 30 days of delivery. Returns may only be processed in the original country of purchase and require valid photo identification.

Please note: If PayPal is used for payment, all returned products must be sent by mail, not brought to physical TUMI stores.

RETURN POLICY – U.S. OUTLET STORES

Merchandise in original, unused condition may be returned for refund within 30 days of delivery when accompanied by an original receipt in U.S. TUMI Outlet Stores only. Refunds will be issued in the original form of tender. Refunds for cash including traveler’s checks over $5.00 will be refunded in a company mail check within 14 business days. Merchandise returned without a receipt will be credited onto a TUMI Gift Card at the lowest selling price. TUMI Gift Cards may be redeemed for merchandise at any U.S. TUMI owned Retail Store, U.S. TUMI Outlet Store or on Tumi.com. Personalized merchandise may not be returned. TUMI offers a one-time price adjustment on merchandise with original receipt presented in person within 30 days of delivery. Returns may only be processed in the original country of purchase and require valid photo identification. Merchandise purchased at TUMI Outlet Stores is covered under full TUMI Warranty.

INTERNATIONAL RETURN POLICY

A product purchased within the U.S. borders must be returned within a physical TUMI Full Price retail store or physical TUMI Outlet store. The same goes for all countries. Returns must be made within the country of purchase. Tumi.com North America orders can be returned using the provided label. However Tumi.com orders purchased off of one of our internatoinal websites must also be returned to the country of purchase.

BUY ONLINE, PICK UP IN STORE

We are happy to allow our TUMI customers the option to buy on Tumi.com and pick up in one of our TUMI Authorized Full Price Stores. You can navigate to Tumi.com to place your order and select to pick up in the store of your choice. Upon completion, you will receive an email acknowledging that we, TUMI, have received your order. As soon as we have prepared your order you will receive a confirmation email that your order is ready for pick up. Please note: Your order will not be ready for pick up in store until you receive an email confirmation. If your order contains multiple shipments or pick-up locations, you will receive separate notifications when each has been processed. If you need a bag for your order, some TUMI stores may only provide paper bags for a nominal fee as required by law. The fee varies by location.

For your convenience, we will hold your order for 14 days. If you do not pick up your order in your selected TUMI Authorized Full Price Store location, we will have to cancel your order and issue you a refund via Mail Check.

In order to pick up your order, please bring the following: Driver’s License or state/government issued photo ID, Credit Card or gift card used for the purchase (only the individual named on the credit card can pick up the order) and a copy of this email (optional).

If we have to cancel your order, you will not be charged for any unshipped item(s). Your card statement may reflect activity. Please contact your bank for additional information. If you used a Gift Card or Online Gift Certificate to pay for your order, we will send you a replacement Gift Card in the mail with your remaining balance. If you believe this order was cancelled in error, please call our Customer Service team at 1-800-299-8864 for assistance in replacing this order.

For more information visit Tumi