Tvc Mall Return Policy
1. All returns must be sent back within 14 days of receipt. A valid tracking number is requested to prove the date of returning.
2. We only accept products in their original packaging & conditions. We are not responsible for any breaking, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
3. All returns must be informed with the acknowledgement of TVC before return. Please inform our correspondent sales in advance before return. He/She will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
4. Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
5. Customer is responsible for the return postage and TVC responsible for re-sending postage.
6. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.