Ultimate Direction Return Policy
Ultimate Direction will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
Original order shipping charges will not be refunded.
The cost of any return shipping is the responsibility of the customer.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please reach out to customer service directly at run@ultimatedirection.com or call us at 1-800-426-7229 and we will be happy to assist you.