Vans

Vans Return PolicyVans Return Policy

Do you offer exchanges?

Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Shop.Vans.

If you need to exchange an item for size or color, the most efficient method is for you to return the original item explained under our Return policy, and then place a new order. This will guarantee that you get the product you want as quickly as possible.

You may exchange product at one of our Vans company owned retail stores by following the instructions below.

Exchanges to a Vans Retail Store:

  1. Vans.com orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
  2. Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as “VANS – store name”.
  3. Bring your product, original packaging, and your Return Form. We will gladly process your return for credit or exchange.

 

Credit Card Refunds:
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.

Refunds on Shipping Charges:
If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges.

Gift Card Refunds:
Gift Cards can be redeemed only for merchandise and cannot be redeemed for cash. No variance from these terms and conditions will be allowed except in those states where legally required.

Gift Cards cannot be returned online or in-store and they cannot be cancelled after purchase. No special offer may be used to purchase a Gift Card. Gift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Any product purchased with a gift card will be refunded to the original gift card used to purchase the order.

What is your return policy?

You may return unworn and unwashed merchandise back to us within 30 days of receipt for a refund to the original form of payment.

Returns without the original receipt must reference the order number, which you may reprint from the order status page on Shop.Vans if you were sign in prior to placing the order or from the order confirmation email. For customer convenience, all domestic orders are shipped with a prepaid UPS shiping label.

Returns only by UPS:

  1. Keep the order summary portion of your shipping form as well as your order number and UPS tracking number from the prepaid UPS shipping label.
  2. On the Return Form, note the reason for the return: e.g. wrong item shipped; too large, etc. and include the form in the box.
  3. Write your order number on the outside of the box.
  4. Use the pre-addressed prepaid UPS shipping label and drop the package off at any UPS location or place that processes UPS shipments.

 

Returns to a VANS Retail Store:

  1. Vans.com orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
  2. Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as “VANS – store name”.
  3. Bring your product, original packaging, and your Return Form. We will gladly process your return for credit or exchange.

 

Returns by Mail for Custom Shoes:

  1. All Vans Customs orders must be returned with the original paperwork
  2. All items must be returned, unused, within 30 days of receipt. Returns beyond 30 days will not be accepted.
  3. On the documentation with the picture of your shoe design, please indicate the reason for returning a gift; wrong item shipped; wrong color, etc.
  4. Pack and seal your return securely ( in the original package if possible) and include all original paper work. Please mail your return to:

VANS, Inc.
Order No: ______
15700 Shoemaker Ave.
Santa Fe Springs, CA 90670

NOTE: To ensure faster processing of your credit, please keep a record of the carrier’s tracking number.

 

Swimwear & Intimate Apparel:
Swimwear and intimate apparel must be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Swimsuits or intimate apparel that has been worn may not be returned.

For Watches Only:
Your Vans Timing watch comes with a limited warranty that covers defects in materials and workmanship for a period of two (2) years from the date of purchase. Please note that the warranty does not cover the following:

  • Damage to the watch case, battery, strap, bracelet, crystal and crown.
  • Damage resulting from improper use, accidents and normal wear and tear.
  • Water damage is not covered unless the watch is marked “water-resistant.”
  • Warranty will be voided if the product is disassembled in any manner by any party other than an in-house Vans Timing watch repair representative.

Returns for a defective watch will ONLY be accepted with a Return Authorization (RA) number. If your watch is defective, please email vanstiming@vestalwatch.com to be issued a Return Authorization (RA) number. Below is the return information for watches only.

Watch Warranty/Returns-Vans Timing Watches
730 West 17th Street
Costa Mesa, CA 92627
vanstiming@vestalwatch.com

How can I receive a return UPS shipping label?

A prepaid UPS shipping label is provided with in-stock orders only. A replacement UPS shipping label can be sent to you by first contacting us and a replacement label will be provided.

For more information visit Vans

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