Vitacost

Vitacost Return PolicyVitacost Return Policy

What is your return policy?

All of your purchases at Vitacost are covered by our 30-day unconditional money-back guarantee. Read our entire 5-Star Guarantee Policy. Please note: only one opened package of any product is eligible for return. All others of the same product must be in its original factory-sealed container for refund.

How do I return an item?

To return an item, please contact our customer service department by e-mail or live chat for a Return Authorization Number and return instructions. Please note: You must have a valid Return Authorization Number prior to returning any merchandise.

I received my order, but an item is missing. What should I do?

At Vitacost.com, we try to ensure that 100% of the orders are complete and perfect. If you are missing at item, we apologize. Please contact us by e-mail or live chat and we will rectify the situation as soon as possible.

My order arrived, but contains a damaged product. What do I do?

Please contact us by e-mail or live chat. Please be sure to include your order or invoice number in the e-mail, and explain the situation. Examples of damaged items are broken glass, cracked plastic bottles, safety seal removed or torn off, and bottles leaking. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.

I received my product a week ago, but I do not like it. I live in the U.S. Can I return it?

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money-back guarantee for a full 30 days from your date of purchase. Please contact us by e-mail or live chat within 30 days of the shipment date to receive authorization and return instructions.

I returned my product and still haven’t received a credit. When will I receive my credit?

You will see the credit on your credit card approximately 14 days after you send the product back to us.

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