Walgreens Return Policy
Q: What is the Walgreens.com return policy?
A: All products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase unless otherwise noted on product page. All returns should be accompanied by the original receipt included with the shipment.
Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.
Q: What is Walgreens in-store return policy?
A: Items purchased at Walgreens may be returned to any of our stores within 30 days of purchase for exchange or refund. With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment. Without original receipt, items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card. For any return, you will be asked for valid photo identification. We reserve the right to limit or refuse a refund. Gift cards, pre-paid cards and phone cards cannot be returned or exchanged (except where required by law).
NOTE: This policy does not apply to prescriptions or contact lenses. See Returns: Pharmacy and Returns: Contact Lenses for more information.
Q: How can I return my online product order?
A: If a product is an exception to our standard return policy, you will find return instructions on the receipt below the product description. If the receipt lists no exceptions, you may follow one of these two standard return methods:
1. Return Items to a Walgreens Store
Bring the product and receipt to any Walgreens store within 30 days of the date on the receipt for immediate credit to your credit card account or by cash if you paid via check, PayPal or Bill Me Later®. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823.
2. Returns via UPS
Follow UPS Returns. You will be prompted for your address, order number and reason for return. Submissions without an order number may be delayed. When the form is complete, click Submit to be directed to a page with a printable, prepaid return label. Make sure your return includes the original receipt and circle the product(s) you are returning. Print the label, attach it to your package per the label instructions and drop it off at your nearest UPS location, drop box or give it to your local UPS driver. To find a UPS location near you, go to Dropoff Locations.
If you returned a product used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund. Please allow 30 days from shipment of your return for credit to your method of payment.
Packages returned to Walgreens.com as undeliverable will be refunded to the customer, including shipping charges. We are unable to re-ship undeliverable orders. If you would still like to purchase your products, you are welcome to place another order at Walgreens.com with a new shipping address.
Q: What if I need to return cosmetics or electronics?
A: Returns for cosmetics or electronics are handled at the discretion of the store manager, usually in the form of a Walgreens gift card.
Q: What if I can’t print my prepaid UPS label?
A: If you don’t have access to a printer or cannot print your UPS label, please call Customer Service toll-free, at 1-877-250-5823.
Q: I lost my receipt. Can I still return a product? What if I want to return a product beyond the 30-day window?
A: First, check the product page for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt may be refunded as an in-store credit on a Walgreens gift card.
Q: How do I obtain an exchange or replacement for my damaged product?
A: If a product arrives damaged, please contact Customer Service directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.
Q: Are there any products I cannot return?
A: We cannot accept returns of sexual wellness or seasonal products. If you have any questions, call Walgreens.com toll-free, at 1-877-250-5823.
Q: Should I insure my returns?
A: No, packages should only be returned using a prepaid return label generated by UPS Returns. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.
Q: How do I know if you received my return?
A: The best way to track your return is to contact Customer Service toll-free, at 1-877-250-5823.