Warby Parker

Warby-Parker-Return-PolicyWarby Parker Return Policy

What is your guarantee and return policy?

If you’re not 100% satisfied with your glasses (whether they’re prescription, non-prescription, or sunglasses), we offer a no questions asked, 30-day return policy from the day you receive your order. For orders within the contiguous US, free return shipping is also included. We also have a one-year no-scratch guarantee for our lenses, and will replace your lenses free of charge if they have scratched within one year of receiving them.

Can you replace the lenses in my Warby Parker frames?

We are happy to put new lenses into your Warby Parker frames. Lens replacements cost $50 for optical polycarbonate lenses, $80 for optical ultra-thin 1.67 high-index lenses ($55 and $85 respectively for frames in our Titanium collection), and $100 for sun lenses — much less than the cost of buying new high-quality lenses at an optical shop! Just call us at 888-492-7297 or email us at help@warbyparker.com. We will email you a pre-paid UPS shipping label to send your frames back to us (if you are within the contiguous US). We’ll then fit them with new lenses and ship them back to you — all within 10 days.

Can you replace the lenses in my non–Warby Parker frames?

Unfortunately we cannot put new lenses into your non–Warby Parker frames. Our lab is only equipped to handle our very own Warby Parkers.

I’ve received my glasses but would like to return them. How can I do this?

Trying to make a return or exchange can often be a frustrating experience — which is why we’ve tried to make it as easy as possible! Please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at returns@warbyparker.com within 30 days of receiving your order. We would love to know why you are returning the glasses and help troubleshoot any issues you may be experiencing.

Once your return or exchange request has been received, we will email you a prepaid return shipping label. Simply print it, attach it to the package you will be returning, and drop it off with UPS.

Unfortunately we cannot provide prepaid return shipping labels to customers outside the contiguous US. However, if you choose to exchange your glasses, we are happy to cover all outbound shipping fees for the new pair.

My lenses are scratched. What should I do?

All of our lenses come standard with anti-scratch coating. If you find that your lenses have been scratched within one year of receiving your glasses, we would be happy to replace them with new lenses free of charge (and with free return shipping both ways if you are located within the contiguous US!). Please give us a call at 888-492-7297, Mon–Fri, 9am–9pm ET, or email us at help@warbyparker.com to find out more and to discuss your needs.

I have returned my glasses to you — what happens next?

If you have requested a replacement frame color or frame style, we will place your new order immediately and will contact you via phone or email should we require any further information.

If you have returned your glasses to us for a refund, you should expect to see the funds appear on your credit card statement within 5 business days of us receiving your glasses.

What is your return policy for shipments outside the contiguous US?

Should you wish to return your Warby Parker glasses, you can absolutely do so within 30 days of receiving your purchase. We do not cover the cost of return shipping from locations outside of the contiguous US, but if you would like to exchange the glasses, we will ship the replacement pair to you for free!

Of course, if your glasses arrive with any existing damage or a prescription error caused by our lab, we will fully reimburse you for the cost of shipping them back to us. We will then issue you a full refund, or send you an exchange pair right away (at no additional shipping cost).

For more information visit Warby Parker

Review This Company


Submit your review
* Required Field