West Elm Return Policy
You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made-to-Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.
WAYS TO RETURN
- Stores – You can return most non-furniture items to your local west elm location (west elm outlet stores excluded).
- Bring to UPS Location (under 70 lbs) – Start process below.
- By Phone – call Customer Care for furniture or items over 70 lbs. See contact info below.
Ineligible Items
Items non-eligible for returns or exchanges:
- Monogrammed items
- Mattresses
- Gift cards
- Made-to-Order (MTO) items, including custom rugs and furniture
- Final sale items (with prices ending in $.X7 or $.X9)
- Items damaged through normal wear and tear
Stocked Items
If you are dissatisfied with your purchase of a stocked item, including manufacturer defects you must exchange or return it within 30 DAYS of the order receipt date for a full refund of the merchandise cost (delivery fees are non-refundable).
Please note that we cannot accept returns on gift cards or items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97.
Quick Ship Upholstery Items
Quick Ship upholstery items must be returned within 7 days of the order receipt date.
Refund Policy
- Original Receipt — Returns with the original receipt will be refunded in the original form of payment.
- Gift Receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
- Delivery Fees — Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.
- Cash & Check Refunds — Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).
- Over $10,000 — If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.
Wedding + Registry Support
For returns of items purchased from your west elm registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later).
International Returns
Online returns are available only for items that were shipped to the U.S. If you would like to return items that were shipped to other countries, please see International Returns and Exceptions.
For further assistance, please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com.
Start Return Process (for UPS drop-off)
Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer’s box and use sufficient packing to prevent damage in transit.
Depending on the reason for return, you may be responsible for return shipping costs ($6.50 for a small package and $13.25 for large items).
Return item(s) must have originally been shipped to the United States (includes US Territories and APO/FPO) only.