Return Policy
At Williams-Sonoma, we take great pride in the quality and craftsmanship of our products. If, within 90 days, you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value.
* An original receipt or gift receipt is required for all returns of non-defective items. Returns of non-defective items must be made within 90 days of the original purchase date.
* Returns with the original purchase receipt will be exchanged or refunded in the original tender.
* Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
* Defective products may be returned at any time for a replacement or merchandise credit only.
* We cannot accept returns of personalized or monogrammed merchandise, special-order items or products that have been shipped directly from the manufacturer except when due to defect.
* We cannot accept returns of final-sale items indicated by a price ending in “.97”.
* For items purchased from your Williams-Sonoma Gift Registry, returns may be made within 90 days of your event or within 90 days of purchase, whichever date is later. These returns will be exchanged as a merchandise credit for the value indicated on the gift receipt or registry.
How to Return an Item:
Regularly-priced items may be returned at any Williams-Sonoma retail store or through the mail. Sale merchandise (ending in “.99”) purchased online or through the catalog cannot be returned at retail stores and must be shipped back to us for an exchange, credit or refund to be granted.
To send an item back, complete the Return Form attached to the invoice or gift receipt that accompanied your Williams-Sonoma merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.
Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:
* Williams-Sonoma
* 4289 Concorde Road
* Memphis, TN 38118
If you have questions about our return policy, please call us at 877.812.6235.
For more information visit Williams-Sonoma
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Icalled cusomer service and was put on hold. WWELL I WAS ON HOLD FOR 1 HOUR AND 15 MINUTES THEN HUNG UP. I could not wait any longer besides my battery died on my cell phone..
All I wanted to do is ttttttto talk to a customert service person on returning the product. i did not feel i had to pay to ship it back.
Willy Stack