Wolf And Badger

Wolf And Badger Return Policy

• Returns are FREE worldwide.
• The item(s) in your order can be returned for a refund, hassle free.
• Just email us within 14 days of receiving your order to arrange the return.
• UK Returns: For returns from the UK to UK based designers, we will provide a free Collect+ label.
• International Returns: For returns from outside the UK and/or to international designers, we will provide a free DHL label.
• Please note that all returns will require the label(s) and documents to be printed prior to posting.
• You can also return your order to one of our stores in London or New York.
• Email us at support@wolfandbadger.com

RETURNS POLICY

• You must request a return within 14 days of receiving your order.
• All returns are FREE worldwide.
• You can use one of 7000 Collect+ points across the UK to drop off your return.
• All US and International Returns are made with DHL. We will email you a DHL label and shipping documents required.
• All returns will require the label(s) and documents to be printed prior to posting.
• You need to contact us to authorise your return, prior to posting.
• Online returns should be sent directly back to the designer using our free and tracked returns service or returned to one of our stores.
• You will need to include your returns form inside the package when you return it to us. Any returns without a returns form will not be accepted.
• All items must be sent back to our designers in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
• Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
• Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer.
• Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
• The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
• You cannot return items that have been made to order or personalised for you.
• Accepted returned items will be credited to the payment method used to originally purchase the items within 2 working days of receiving the return. Refunds to a credit or debit card can take up to 10 working days. Any original shipping charges will not ordinarily be refunded.
• Unfortunately we are unable to offer exchanges.
• If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we’re unable to put stock on hold.
• Returns for online orders are now being accepted in our stores in London and New York.
• Returns requested outside the standard 14 day window will only be accepted at our discretion.
• All questions and queries are handled by our expert customer service team, so please contact us with any questions on support@wolfandbadger.com so we can help you.

HOW TO RETURN YOUR ORDER (UK)

1. Contact us by email within 14 days of receiving your order, at support@wolfandbadger.com to request a return and receive your free Collect+ returns label (s). Please inform us which item(s) you wish to return. The label will be sent to you by email and will require printing.
2. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.
3. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
4. Take your parcel(s) to a Collect+ location within 7 days of receiving the returns label(s). There are over 7,000 in the UK – simply visit www.collectplus.co.uk/store-locator to find your nearest location.
5. Once we receive the returned item(s) a refund will be issued to your original payment method within 2 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed.

HOW TO RETURN YOUR ORDER (INTERNATIONAL)

1. Contact us by email within 14 days of receiving your order, at support@wolfandbadger.com to request a return and receive your free DHL returns label (s). Please inform us which item(s) you wish to return. The DHL label and required documents will be sent to you by email and will require printing.
2. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel.
3. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple designers you may receive more than one returns label. Please ensure the correct label is attached to each package.
4. For returns from outside the UK and/or to International Designers:
   Take your parcel to a DHL location within 7 days of receiving the returns label(s) and shipping documents. Visit: www.dhl.com/en/express/shipping/find_dhl_locations.html to find your nearest location.
5. If you require a collection, please let us know the required date, a 5 hour collection window and collection address and we will arrange this for you (Monday – Friday only).
6. Once we receive the returned item(s) a refund will be issued to your original payment method within 2 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed.

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