Zenni Optical

Zenni Optical Return PolicyZenni-Optical-Return-Policy

What is your return policy?

You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping). We will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames. SHIPPING CHARGES WILL NOT BE REFUNDED.

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

Do you offer to repair glasses?

We do not provide this service.

I want to return my glasses. How do i get an RA number?

If you need to return an item, follow the simple steps below:

Call, chat, or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.

These items must be included in package:

  1. The eyeglasses, and any accessories, in the hard plastic case that contained the glasses.
  2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
  3. A copy of the prescription that the eye dr. provided, so we can inspect the glasses and determine if they were made according to the prescription.

Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.

I sent my glasses back. What is next?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.

Can you replace lenses If I send you my frame?

Sorry, we don’t provide lens replacement.

I have my replacement frame. How do I repair my glasses?

Check out our how-to videos on the website! We have videos that show how to swap lenses from one frame into another.

Can I get replacement nose pads?

You bet! Just call our Customer Service department, have an online chat with us, or email us, identifying your order number and frame model number. We will be happy to send you replacement nose pads at no charge.

How do I tighten my rimless glasses?

We can send you an optical screwdriver tool customized with flathead and Philips head screw settings, and with socket-wrench openings, which can be used to tight the screws and nuts that hold rimless frames together. Call our Customer Service department, have an online chat with us, or email us with your order number, and we will be happy to send you one of these tools. You can also find something similar in any hardware or drugstore.

How do i use my sore credit?

It is applied to your Zenni account so just select it in the Payment Method during Checkout.

Can I put my refund on a different credit card than I used on the order?

As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order.

For more information visit Zenni Optical